Delete your account and data

How it works

1. Confirm it is you. Enter the email address you use with the app and we will email you a six-digit code.
2. Choose what to delete. Your membership and data in each app we find for that address, and your Vesopa account if you have one.
3. Choose when. Automatically after 7, 15 or 30 days — you can cancel until then — or as soon as possible, which our team reviews and carries out, normally within two working days.

We email you when we receive the request and again when it is done.

What is deleted

• Your app membership: your name, email address, phone number and photo, your card and member number, your password and passkeys, the devices you signed in on, your notification settings, your saved location and the messages in your inbox.
• Your Vesopa account, if you choose it: your profile, email address and phone number, password, passkeys, authenticator app, saved devices and your connections to apps.

What is kept, and for how long

• Sales and points records. A venue must keep its sales records for six years for tax. Your purchases and points history stay with the venue, with your name and contact details removed.
• Gift card and deposit balances, so the money on them can still be used or refunded.
• Security logs of sign-ins, kept for 13 months to protect accounts from misuse, then deleted.
• A record that the request was carried out, with your email address shortened so it no longer identifies you.